Personal assistant

About the Role

We are a growing importer of premium dates (buah kurma) in Jakarta, looking for a highly capable, hands-on E-commerce & Operations Lead. This is not a standard assistant role—we need a proactive problem-solver who is ready to put the business on their shoulders and build our operations from the ground up.

You will act as the founder’s right hand, taking full ownership of our e-commerce launch, wholesale client management, staff supervision, and daily logistics. If you thrive in a startup environment and know how to turn a blank canvas into a fully functioning online and wholesale business, this role is for you.

Key Responsibilities

E-commerce & Sales Growth

Platform Management: Launch, manage, and scale our online presence on Tokopedia and TikTok Shop.

Wholesale Expansion: Act as the primary point of contact for wholesale B2B customers, handling inquiries, negotiations, and orders via Phone and WhatsApp.

Compliance: Ensure the business strictly adheres to all Indonesian rules and regulations regarding online business and e-commerce compliance.

Operations & Team Management

Fulfillment: Oversee daily warehouse and packing operations, ensuring 100% of retail and wholesale orders are packed accurately and dispatched on time.

Staff Leadership: Create rules, workflows, and SOPs to effectively manage and motivate operational staff.

System Solutions: Research, implement, and troubleshoot business applications (inventory, sales, or logistics software) to streamline daily operations.

What We Are Looking For (Requirements)

Experience: Proven track record of selling and managing stores on Tokopedia and TikTok Shop.

Language: Must be fully bilingual, with excellent spoken and written communication in both Bahasa Indonesia and English.

Mindset: A "builder" mentality. You must be highly autonomous, resourceful, and capable of figuring things out when there is no existing playbook.

Tech-Savvy: Comfortable learning and integrating new software or applications to solve business bottlenecks.

Leadership: Experience managing blue-collar or operational staff, with a firm but fair approach to enforcing rules and deadlines.

Why Join Us?

This is a ground-floor opportunity to build a business from scratch. You will have high autonomy, direct influence on the company's success, and the opportunity to grow alongside the business as we expand our market share in Indonesia.