Operation Manager Hostel

About the role

The Lazy Rabbit Hostel is looking for an experienced, organized, and hands-on Operations Manager to oversee daily operations in Ubud, Bali. This is a hands-on management position where you will lead a team, solve problems independently, improve operational efficiency, control costs, and maintain high hospitality standards. You will take responsibility for the smooth operation of the entire property while ensuring excellent guest experiences and strong team performance.

Key responsibilities

• Oversee and coordinate all daily hostel operations including reception, housekeeping, bar, maintenance, and guest services

• Conduct daily inspections of guest rooms, bathrooms, common areas, swimming pools, and facilities to ensure cleanliness, safety, and maintenance standards

• Supervise and manage reception, housekeeping, bar, and maintenance staff including scheduling, attendance monitoring, recruitment, training, and performance evaluations

• Ensure guests receive excellent service throughout their stay, handle complaints professionally, and monitor satisfaction through online reviews

• Supervise the organization of daily social activities including trivia nights, drinking games, tournaments, movie nights, and social dinners

• Monitor daily revenue and operational expenses, supervise cash handling and financial reconciliation, and control operational costs

• Monitor occupancy rates and booking performance through Booking.com, Hostelworld, Cloudbeds, and direct booking channels

• Supervise housekeeping standards, cleaning schedules, and maintenance requests to ensure timely repairs and preventive maintenance

• Supervise daily bar operations, monitor inventory and stock levels, and coordinate bar staff schedules

• Prepare daily, weekly, and monthly operational reports and maintain accurate documentation of staff schedules, incidents, and guest complaints

About you

• Minimum 3 years of experience in hospitality operations manager or hotel / hostel manager

• Previous experience as an Operations Manager, Hotel Manager, Hostel Manager, Assistant Hotel Manager, or similar leadership position

• Experience supervising multiple departments

• Strong understanding of front office, housekeeping, maintenance, and food and beverage operations

• Very good spoken and written English is mandatory

• Fluent Indonesian

• Strong leadership and team management abilities with excellent organizational and planning skills

• Confident decision-making and problem-solving skills with ability to work independently and take responsibility

• Understanding of budgeting and operational cost control with experience managing cash transactions and financial reports

• Comfortable using Excel, Google Sheets, and hospitality software such as Cloudbeds

Benefits

• A key management position in a growing hospitality business

• The opportunity to take ownership of daily operations

• A dynamic and international working environment

• A friendly and multicultural team

• Opportunities for professional development and career growth

• Competitive salary based on experience and qualifications

About us

The Lazy Rabbit Hostel is a social hostel located in Ubud, Bali. Our philosophy is simple: "Social when you want, chill when you need." We offer international travelers a unique experience combining social activities, comfortable accommodation, relaxing spaces, swimming pools, a jacuzzi, and a welcoming community. Our goal is to create an environment where travelers can easily connect with others while still enjoying comfort and relaxation. We believe that excellent hospitality comes from a strong team, well-organized operations, and genuine human connections.