Restaurant Assistant General Manager

About the role

Donna Restaurant is seeking a dynamic experienced and culturally attuned Assistant General Manager to join our team in the heart of Ubud. In this role, you will work hand-in-hand with the General Manager to oversee daily restaurant operations, drive exceptional guest experiences and lead our front-of-house team. You will be a pillar of stability during high-volume services, ensuring seamless floor management while championing both modern hospitality standards and deep appreciation for local Balinese culture.

Key responsibilities

• Lead and inspire the team on the floor during peak operational hours, ensuring exceptional service delivery, guest satisfaction and swift problem-resolution.

• Assist in creating efficient service schedules that balance business demands, staff well-being and labor cost optimization.

• Manage the end-to-end onboarding process for new hires, fostering a welcoming, high-performance culture from day one.

• Partner closely with the General Manager on day-to-day administrative and operational activities, including inventory tracking, vendor relations and reporting.

• Utilize strong administrative and organizational skills to handle daily reporting, reservation management and compliance standards efficiently.

About you

• Minimum of 3 years of progressive experience in a supervisory or management role within the hospitality industry, this would be a great next step for a well established restaurant manager

• Extensive background in high-volume, fast-paced restaurant or hospitality environments.

• Proven ability to collaborate effectively, motivate a diverse team and foster a positive, inclusive working environment.

• A genuine understanding of and respect for Balinese culture, traditions and local community dynamics.

• A calm, level-headed demeanor capable of maintaining exceptional standards and clear decision-making during high-stress, fast-paced service rushes.

• Strong back-office competencies, including proficiency in restaurant management software, scheduling tools and basic financial reporting.

• Flexible availability to work evenings, weekends and holidays as required by restaurant operations.

About us

Donna Restaurant is located in the heart of Ubud, Bali, Indonesia. We believe that taking care of our team is the first step to taking care of our guests - if joining our group excites you, get in touch!