Industrial Park Property Manager (Mandarin Speaker)

Industrial Park Property Manager (Mandarin Speaker)

Location: Industrial park in Batang Regency, Central Java, near Semarang

Openings: 1

Salary: IDR 20,000,000–25,000,000 per month

About the Role

Hirea is recruiting a Mandarin-speaking Industrial Park Property Manager for our client. The role is responsible for tenant services, property operations, and external coordination, helping tenant companies resolve day-to-day operational issues and improving the park's service quality and tenant satisfaction.

Responsibilities

1. Serve as the day-to-day contact between the park and tenant companies, proactively understand their needs, handle inquiries, complaints, and service requests, and follow up on outcomes.

2. Assist tenant companies in communicating with local government departments and relevant organizations, coordinating matters and resolving issues in compliance with applicable laws and regulations.

3. Help companies identify the qualifications, permits, and approvals required for their operations; coordinate document preparation, submission, and progress tracking, and liaise with professional service providers when necessary.

4. Oversee daily property services across the park, including maintenance of shared facilities, environmental cleanliness, security, fire safety, and order in common areas.

5. Coordinate the resolution of tenant property issues involving water, electricity, roads, drainage, and repairs; clarify responsibilities, follow up on corrective work, and communicate results.

6. Manage the property services team and outsourced suppliers, establishing service standards, response procedures, and inspection systems to improve service efficiency and quality.

7. Coordinate procedures for tenant move-ins, fit-outs, and relocations, explain park rules, coordinate on-site activities, and ensure smooth service handovers.

8. Maintain tenant service files, issue logs, and records of government-related follow-ups; regularly report on service performance, risks, and improvement recommendations.

9. Communicate with company leaders and management in Mandarin, handle emergencies appropriately, and maintain positive client relationships.

Requirements

1. Experience in management and tenant services at industrial parks, business parks, or large commercial properties; industrial park experience is preferred.

2. Mandarin proficiency sufficient for day-to-day work communication, meeting coordination, and progress reporting.

3. Ability to communicate and coordinate with local Indonesian government departments, service providers, and companies; familiarity with local administrative procedures is preferred.

4. Understanding of business qualification, permit application, and document management processes, with the ability to coordinate relevant parties and advance work without substituting personal connections for compliant procedures.

5. Familiarity with property operations, facility maintenance, and supplier management, with the ability to organize the resolution of on-site issues.

6. A strong service mindset, with effective communication, problem-solving, and team management skills and the ability to respond promptly to tenant needs.

7. Proficiency in Word, Excel, and other office software, with the ability to maintain logs, prepare reports, and track task progress.