E-commerce Operations Specialist (Mandarin Speaker)

Location: PIK2, Jakarta

Openings: 1

We are recruiting an E-commerce Operations Specialist for our client to manage the daily operations of Shopee and TikTok Shop stores. The candidate should be familiar with platform rules and seller backend operations and able to communicate in Mandarin at work.

Responsibilities

1. Manage daily Shopee and TikTok Shop store operations, including product listings, product information optimization, price adjustments, and inventory maintenance.

2. Stay up to date with platform operating rules, campaign requirements, and policy changes. Promptly address store issues and violation alerts to maintain normal operations.

3. Plan and execute platform promotional campaigns, set up coupons and discounts, and track campaign performance.

4. Follow up on orders, shipments, returns, exchanges, and after-sales issues, coordinating with customer service, warehouse, and logistics teams.

5. Compile and analyze operational data, including sales, traffic, and conversion rates; propose improvements and follow through on implementation.

6. Support short-form video, livestreaming, and influencer collaborations by coordinating products, campaigns, and orders.

7. Communicate operational progress, issues, and improvement plans to management in Mandarin.

8. Also serve as a Mandarin assistant, supporting management with day-to-day Mandarin communication, document translation, and related administrative coordination.

Requirements

1. Hands-on experience operating Shopee and TikTok Shop stores, with familiarity with platform rules and seller backend operations in the Indonesian market.

2. Working proficiency in Mandarin, with the ability to communicate day to day, understand work instructions, and report on store operations.

3. Familiarity with product management, order processing, promotional campaigns, and store data analysis.

4. Proficiency in Excel and other office software, with basic data organization and analysis skills.

5. Detail-oriented and responsible, with strong communication, coordination, and execution skills.