F&B Outlet Supervisor (Bali Area)

About Pepito Culinary

Pepito Culinary is part of Pepito Group, a well-established premium retail and culinary business in Bali. Our culinary business operates a growing portfolio of food and beverage concepts, including bakery, café, and grab-and-go outlets. We are committed to delivering high-quality products, excellent service, and memorable customer experiences while continuously developing our people and expanding our culinary business across Bali.

F&B OUTLET SUPERVISOR

Key Responsibilities

• Supervise daily outlet operations to ensure smooth, efficient, and consistent service.

• Monitor staff performance and ensure compliance with company SOPs and service standards.

• Lead, coach, and motivate the outlet team to achieve operational and sales targets.

• Ensure excellent customer service and professionally handle customer feedback or complaints.

• Monitor product quality, food presentation, cleanliness, hygiene, and outlet standards.

• Assist in monitoring inventory, stock availability, wastage, and operational costs.

• Coordinate with the kitchen and other departments to ensure smooth daily operations.

• Conduct staff briefings and ensure effective communication of operational updates.

• Prepare and submit daily operational and sales reports to the Outlet Manager.

• Support the Outlet Manager in implementing operational improvements and achieving business objectives.

Qualifications

• Minimum Diploma or Bachelor's Degree in Hospitality, F&B Management, Business Management, or a related field.

• Minimum 2–3 years of experience in F&B operations, preferably in a restaurant, café, bakery, or similar business.

• At least 1 year of experience in a supervisory or team leader position is preferred.

• Strong understanding of F&B service, outlet operations, food safety, hygiene, and customer service standards.

• Good leadership and people management skills with the ability to motivate a team.

• Strong communication, interpersonal, and problem-solving skills.

• Customer-oriented, responsible, proactive, and target-driven.

• Able to work in a fast-paced environment and handle operational challenges effectively.

• Willing to work shifts, weekends, and public holidays as required.

• Candidates who are currently based in Bali are highly preferred.