Sales & Service Ambassador Senior Executive (Balikpapan)

Tanggung jawab

• Visit 6 stores per week (1–2 stores per day).
• Conduct daily briefing sessions across all shifts.
• Deliver customer service training to store staff.
• Provide regular coaching, counseling, and mentoring on customer service excellence.
• Conduct Service Quality Monitoring to ensure compliance with company standards.
• Prepare and submit performance and service quality reports.
• Analyze customer behavior, shopping trends, preferences, and survey data to identify improvement opportunities.
• Conduct Mystery Shopping assessments to evaluate service quality and operational standards.

Persyaratan

• Male/Female
• Diploma (D3) or Bachelor's Degree in any discipline.
• Minimum 2 years of relevant experience in retail, customer service, or service excellence.
• Willing to work rotating shifts, including weekends.
• Willing to be based in Balikpapan.
• Willing to accept transfers based on business requirements.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.