Executive Housekeeping Manager (Bali Luxury Resort & Hospitality Group)

Client Overview:

Our client is established in 2017, it is a premier, award-winning Balinese sanctuary situated in the heart of Ubud, Bali, owned and managed by a family that has been dedicated to creating authentic, high-end hospitality experiences in Bali. Developed as a family enterprise, the main resort offers an intimate retreat featuring 39 handcrafted rooms and 21 luxury private pool villas set amidst lush tropical surroundings, that target international honeymooners, romantic couples, wellness seekers, and high-net-worth leisure travelers.

While the flagship resort maintains an exceptional annual occupancy rate of 85–90%, reflecting strong brand loyalty and guest satisfaction, the group is undergoing strategic portfolio expansion. In addition to the flagship resort, the group also manages a compact hostel that targets budget-conscious travelers, solo backpackers, digital nomads, and young adventurous tourists, nearby.

On top of that, the group is currently developing, and completing another hotel, a modern 56-room boutique hotel located in Ubud Central near the Monkey Forest, designed to cater to modern business and leisure travelers. Operated debt-free without bank loans, the organization emphasizes fiscal discipline, operational autonomy, and high service quality.

Job Role:

To maintain cleanliness and hygiene standards across all properties, the group is appointing an Executive Housekeeping Manager to lead housekeeping, laundry, and public area teams across the resort, boutique hotel, and hostel units.

The Executive Housekeeping Manager is a senior department head position responsible for directing housekeeping, villa maintenance, public area cleanliness, and laundry operations across all properties under the group. Managing a total operational workforce of approximately 200 staff members across sites, this role ensures zero-defect cleanliness and zero guest complaints.

Reporting to the Corporate General Manager (with direct functional reporting to the Board of Directors), this position requires a hands-on, detail-oriented housekeeping leader. You will establish housekeeping SOPs, conduct daily quality audits across rooms and villas, manage linen or chemical inventories, and train team members to deliver luxury-tier guest experiences.

Key Responsibilities:

• Multi-Property Housekeeping Operations

• Quality Assurance & Zero-Complaint Governance

• Team Leadership & Workforce Management

• Inventory, Chemical & Cost Control
  

Candidate Requirements:

• Education: Minimum Diploma (D3) or Bachelor's Degree (S1) in Hospitality Management, Hotel Administration, or a related field.

• Experience: 

  • Minimum 5–8+ years of progressive housekeeping leadership experience, with at least the last 2–3 years as a SPV, Assistant Manager, or Manager to Housekeeping Department, in a 4-star or 5-star luxury resort, boutique hotel, or multi-property environment.

  • Proven experience managing large housekeeping teams (100–200+ headcount) and handling private pool villa maintenance.

• Core Competencies:

  • Deep knowledge of luxury housekeeping standards, laundry management, fabric care, and eco-friendly chemical applications.

  • Deep experience in SOP architecture, quality control, and guest complaint resolution.

  • Strong leadership presence, willing to step forward, lead from the front, and drive team discipline.

• Personality & Character Attributes:

  • Meticulous Eye for Detail ("Perfectionist Mindset"): Obsessed with cleanliness, room presentation, and subtle details that elevate guest satisfaction.

  • Relentless Standard Enforcer: Uncompromising when it comes to hygiene standards; driven by a "zero-complaint" objective across all properties.

  • Hands-on & Visible Leader: Prefers being on the floor conducting inspections alongside staff rather than staying behind a desk; leads by example.

  • High Stamina & Organization: Capable of balancing physical property inspections across three distinct sites while effectively organizing shift schedules for ~200 personnel.

• Language Skills: Professional fluency in English.

Basic Information:  

• Location: Ubud, Bali

• Industry: Hospitality (Luxury Boutique Resorts, Hotels & Hostels)

• Property Group: The Udaya Resort & Spa (Parent Company), Hotel Ashka & MJ House

• Function: Multi-Property Housekeeping Management, Public Area Cleanliness, Laundry Operations & Team Leadership

• Level: Mid-level to Senior-level Department Head (Operational Management)

• Reporting Line: General Manager & Owners

• Direct Reports: Housekeepers, Attendants, Staff (Approx. +200 Staff) 

• Working Arrangement: On Site

• Working Hours: 6 Working Days per Week (Operational Shifts)

• Benefits: Basic Salary, BPJS, THR, Service Charge, etc.