Store Manager (Luxury Brand)

Client Overview:

Our client is an established luxury fashion and lifestyle retail operator in Indonesia, specializing in premium footwear, leather goods, fashion accessories, and selected ready-to-wear collections. The company operates boutiques within prestigious shopping destinations, serving discerning customers who value craftsmanship, exclusivity, and exceptional service.

With extensive experience in luxury retail management, the organization maintains high standards of boutique presentation, personalized customer engagement, and retail operational excellence. Its business focuses on delivering premium shopping experiences while building long-term relationships with high-value customers.

As part of its continued business expansion, the company is strengthening its boutique leadership capabilities and seeking an experienced Store Manager to oversee a luxury fashion retail operation, drive commercial performance, and establish a high-performing sales team.

Product offerings include:

• Luxury leather goods: handbags, wallets, travel goods. 

• Luxury accessories: small leather goods, belts, small items, etc. 

• Some ready-to-wear or apparel and shoes in selected stores.

Job Role:

As part of their continued growth, they are seeking an experienced fashion retail leader to join their team and uphold the highest standards of performance and customer satisfaction. The person will be assigned to manage one of the stores for the one of the luxury brand, in Pondok Indah, Jakarta Selatan.

As the Store Manager, you will represent the luxury brand, and take full responsibility for leading the store team, driving sales, and delivering an exceptional customer experience. You will oversee day-to-day store operations, manage team development, and implement company strategies to ensure overall store success, and bring the most excellent service to upscale buyers who value luxury fashion, high quality craftsmanship, brand prestige, often shopping in high-end malls.

Key Responsibilities:

• Sales Management & Customer Experience

• Staff Development

• Store Operations & Administration

Candidate Requirements:

• Education: Minimum Bachelor’s Degree in any major.

• Experience: Minimum 5 years in luxury retail management, particularly luxury bag brands, with experience in Sales, Business, Commercial, and Store Operations roles, equivalent to a Store Manager level and capacity.

• Industry Expertise: Familiarity with KPIs and clienteling strategies in luxury retail.

• Technical Skills: Strong leadership, sales management, and customer service orientation.

• Professional Skills: Strong communication and interpersonal skills, problem-solving, and coordination skills.

• Personal Qualities: Professional, detail-oriented, well-groomed, strong interpersonal and communication skills.

• Language Skills: Basic English for communication.

Basic Information:

• Location: Jakarta Selatan

• Industry: Retail – Luxury Fashion & Accessories

• Function: Store Management & Sales Leadership

• Level: Manager

• Department: Marketing

• Reporting Line: Head of Retail

• Working Arrangement: On-site

• Working Hours: 6 days per week (Morning Shift: 9:00 - 16:00, Middle Shift, 12:00 - 19:00, Night Shift 15:00 - 22:00)

• Benefits: Basic Salary, BPJS, THR, Monthly Bonus, etc.