Customer Expert Specialist - Germany Speaker

Responsibilities

• Respond to customer inquiries through phone calls or emails or live chats.

• Understand customer concerns and provide excellent service to ensure customer satisfaction.

• Build positive and lasting relationships through professional communication.

• Deliver accurate information using the appropriate tools and resources.

• Resolve customer issues by offering effective solutions and following up until they are completed.

• Record customer interactions and maintain accurate account documentation.

• Follow company procedures, communication standards, and internal policies.

Qualifications

• Open to fresh graduates and experienced candidates from any educational background.

• Fluent in German (Deutsch) is required.

• Good communication skills in both German and English.

• Customer-focused with the ability to adapt to different situations and personalities.

• Fast learner with a positive attitude and strong interpersonal skills.

• Able to multitask, prioritize work, and manage time effectively.

• Minimum Senior High School graduate; Bachelor's degree is an advantage.

• Familiar with Microsoft Office and CRM platforms (such as Salesforce) is a plus.

• Comfortable working collaboratively in a team.

• Willing to work onsite at RDTX Square, South Jakarta.

• Available to join immediately.