Customer Service Advisor - Korean Speaking (Based in Malaysia)

Job Title: Customer Service Representative – Korean Support (Email, Chat & Call)
Location: Malaysia
Work Schedule: 5 days per week, rotational shifts

Job Overview:

We are looking for a dedicated and professional Customer Service Representative (Korean Support) to join our team G Tower. In this role, you will handle customer inquiries via email, chat, and phone calls—ensuring a seamless and premium guest experience in line with luxury hospitality standards.

Key Responsibilities:

• Respond to Korean-speaking guests via email, chat, and phone in a timely and professional manner.

• Provide accurate information regarding hotel services, reservations, facilities, and promotions.

• Handle guest feedback, special requests, and complaints with empathy and efficiency.

• Maintain detailed and accurate records of guest interactions.

• Collaborate with internal teams to resolve customer issues promptly.

• Uphold brand standards in every interaction and maintain high service quality.

Requirements:

• Fluent in Korean (spoken and written).

• Must have TOPIK Level 5 or 6 certification.

• Proficient in English (additional languages are a plus).

• Minimum SPM/Diploma qualification; degree preferred.

• Prior customer service experience is an advantage, especially in hospitality or contact center.

• Willing to work rotational shifts (including weekends and public holidays).

• Professional, patient, and service-oriented with strong communication skills.

• Able to work on-site in Malaysia

Benefits:

• Competitive salary and allowances

• Structured training and career growth opportunities

• Multi-cultural, supportive team culture