Cashier (Sanur)

Key responsibilities

• Process guest payments accurately using point-of-sale systems, handling cash, credit cards, and other payment methods with precision

• Maintain cash drawer reconciliation at the beginning and end of each shift, ensuring all transactions balance correctly

• Provide courteous and efficient service to guests during checkout, addressing any questions or concerns about their bill

• Assist guests with currency exchange inquiries and provide information about payment options available

• Generate and review itemised invoices, ensuring all charges are accurately reflected

• Handle guest complaints regarding billing matters professionally and escalate complex issues to management when necessary

• Maintain confidentiality of guest financial information and adhere to data protection protocols

• Collaborate with front office and restaurant staff to ensure seamless coordination of charges and payments

• Process refunds and adjustments following company procedures and obtaining appropriate authorisation

• Keep the cash desk area clean, organised, and secure at all times

What we're looking for

• Proven experience working as a cashier or in a similar front office role within the hospitality industry

• Proficiency with point-of-sale (POS) systems and cash handling equipment

• Strong numerical skills and ability to process transactions quickly and accurately

• Exceptional customer service orientation with a commitment to guest satisfaction

• Ability to remain calm and professional when handling difficult transactions or guest complaints

• Attention to detail and strong organisational skills

• Reliability and punctuality, with flexibility to work various shifts including weekends and public holidays

• Knowledge of basic accounting principles and financial transactions

• Certification in hospitality or cashier operations is advantageous