Business Communication Assistant - Mandarin Speaker

Key Responsibilities

• Approach and communicate with existing and potential customers, particularly Mandarin-speaking customers.

• Build and maintain positive relationships with customers and business partners.

• Handle customer inquiries and provide initial information regarding products/services.

• Support the Commercial team in following up on potential business opportunities.

• Assist in communicating customer needs, requests, and feedback to the relevant internal teams.

• Coordinate meetings, discussions, and follow-ups with Mandarin-speaking customers.

• Prepare and assist with business correspondence, presentations, and other communication materials when required.

• Support commercial and marketing activities, including customer visits, events, exhibitions, and business meetings.

• Maintain records of customer communications, follow-ups, and business opportunities.

• Work closely with Sales, Marketing, and other departments to ensure smooth customer communication and follow-up.

• Perform other duties related to commercial and customer communication activities as assigned.

Requirements

• Minimum Diploma/Bachelor's degree in Business, Marketing, Communications, International Business, or a related field.

• Fluent in Mandarin (spoken and written) is highly preferred/required.

• Good command of English and/or Bahasa Indonesia.

• Strong communication and interpersonal skills.

• Confident and comfortable approaching and communicating with customers.

• Customer-oriented, proactive, and able to build good relationships.

• Good negotiation and follow-up skills.

• Able to work independently as well as collaboratively within a team.

• Good organizational and time-management skills.

• Previous experience in Sales, Marketing, Business Development, Customer Relations, or Commercial is an advantage.

• Willing to travel or attend customer meetings/events when required.