Restaurant Supervisor (Sanur)

Key responsibilities

• Supervise and coordinate the front-of-house team, including servers, hosts and support staff

• Ensure consistent delivery of high-quality customer service and adherence to restaurant standards

• Manage table assignments, seating arrangements and guest flow throughout service periods

• Monitor service quality and address guest concerns promptly and professionally

• Maintain cleanliness, organisation and hygiene standards throughout the dining area

• Conduct staff briefings and training on menu items, specials and service procedures

• Assist in staff scheduling and ensure adequate coverage during service times

• Handle reservations, special requests and guest communications

• Report operational issues to management and recommend improvements

• Support inventory management and ensure efficient use of restaurant resources

• Maintain compliance with health, safety and food service regulations

What we're looking for

• Minimum 3 years of experience in restaurant supervision or a similar hospitality management role

• Strong leadership and team management skills with the ability to motivate and develop staff

• Excellent communication and interpersonal skills

• Proven ability to deliver outstanding customer service in a fast-paced environment

• Sound knowledge of restaurant operations, including service procedures and dining etiquette

• Proficiency in restaurant management software and point-of-sale systems

• Ability to work flexible hours, including evenings, weekends and public holidays

• Problem-solving skills and the ability to remain calm under pressure

• Basic proficiency in English; knowledge of Indonesian is advantageous

• Food safety and hygiene certification is preferred