Night Duty Officer

About the role

You will be responsible for maintaining smooth operations, guest comfort, and overall venue security during night shift operations at Discovery Mall Balli.

Key responsibilities

• Supervise and ensure all operational areas run safely, orderly, and smoothly during the night shift

• Handle and manage guests under the influence of alcohol using a persuasive, calm, and professional approach

• Implement safety procedures and handle conflicts/incidents swiftly without disturbing the comfort of other guests

• Maintain active coordination with operational teams, security staff, and venue management

• Communicate effectively with both local and international guests to deliver high-quality hospitality service

About you

• Minimum 5 years of working experience in the nightlife industry (Nightclub, Bar, Executive Lounge, or Entertainment Venue)

• Proven ability and experience in managing/handling guests under the influence of alcohol

• Proficient in spoken and written English (Active fluency required)

• Ability to speak Mandarin is a highly preferred advantage

• Demonstrates composure, emotional stability, firmness, and excellent conflict de-escalation skills

• In good health, high stamina, and accustomed to working night shifts