IT Application Administrator (Officer)

Responsibilities:

• Receive complaints and issues related to applications submitted by internal or external users (via Customer Service)

• Assist in resolving application-related issues in coordination with the relevant departments

• Perform maintenance and checks on applications and take follow-up actions when problems occur

• Coordinate with the Business Analyst team and application vendors when issues arise with applications

• Carry out application updates if updates are provided by the vendor, and document the updates after obtaining approval from the Department Head and application team. Provide expert-level technical support to users while ensuring data security and regulatory compliance

• Document all user requests related to new application development or application issues

• Monitor and check external and internal company systems or applications according to the established schedule

Requirements:

• Bachelor’s degree in Informatics Engineering, Information Systems, or Computer Science

• Fresh graduates are welcome to apply. Prior experience (internship/full-time) in IT Support or Application Support would be an advantage

• Basic understanding of SQL/database queries for data checking and simple troubleshooting

• Basic knowledge of business applications, operating systems, and user support processes

• Ability to monitor applications, identify issues, and escalate to the relevant team when necessary

• Strong analytical and troubleshooting skills

• Good communication skills with the ability to coordinate with internal users and vendors

• Detail-oriented, disciplined, responsible, and able to work well in a team