Guest Relation Officer (Canggu)

Key Responsibilities

• Welcome and handle check-in/check-out processes for guests with exceptional hospitality.

• Explain property facilities, house rules, and local area information

• Serve as the main point of contact during guests' stay, responding to inquiries and requests via WhatsApp, phone, or booking platforms

• Handle guest complaints promptly, professionally, and with a solution-oriented approach

• Coordinate with housekeeping, maintenance, and operations teams to ensure guest needs are met

• Ensure smooth check-out and inspect property conditions

• Recommend restaurants, activities, transportation, and attractions around Seminyak & Canggu

• Prepare daily reports on guest activity, issues, and follow-ups

• Maintain high service standards and positive guest reviews

Requirements

• Minimum high school/vocational diploma or D3 (Hospitality/Tourism preferred)

• 1-2 years of relevant experience in Guest Relations, Front Office, Guest Service, Villa/Hotel Host, or hospitality Customer Service

• Fluent in English (spoken and written) is a must

• Excellent communication skills, friendly attitude, and neat appearance

• Willing to work in shifts, including weekends and public holidays

• Proficient with smartphones, WhatsApp, and basic tools such as Google Sheets/Docs

• Own motorbike and valid driver's license (SIM C)

• Proactive, detail-oriented, and able to work under pressure

• Based in Denpasar ,Seminyak, Canggu, or surrounding areas is preferred