Front Office Staff

About the role

Valstar Hotel is seeking an enthusiastic and professional Front Office Staff member to join our dynamic hospitality team in Badung, Bali. This is a full-time position that plays a crucial role in creating exceptional first impressions and delivering outstanding guest experiences. As Front Office Staff, you will be the face of our hotel, responsible for welcoming guests, managing check-ins and check-outs, and ensuring every visitor feels valued and well-cared for throughout their stay. This role is integral to our commitment to excellence in guest services and directly contributes to our reputation as a premier hospitality destination.

What you'll be doing

• Greeting guests warmly upon arrival and providing check-in services in a professional and efficient manner

• Processing guest registrations and maintaining accurate records using our front office management system

• Answering guest enquiries regarding room facilities, hotel amenities, and local attractions with knowledge and enthusiasm

• Handling check-out procedures and processing payments accurately

• Responding to guest requests and concerns promptly, resolving issues to ensure guest satisfaction

• Coordinating with housekeeping, maintenance, and other departments to ensure seamless guest services

• Managing the front desk telephone system and directing calls to appropriate departments

• Maintaining a clean, organised and welcoming front office environment

• Assisting with reservation enquiries and coordinating bookings

• Upholding hotel security and safety protocols at all times

What we're looking for

• Proven experience in front office, guest services, or a related hospitality role (minimum 1-2 years preferred)

• Excellent communication and interpersonal skills with the ability to interact professionally with guests from diverse backgrounds

• Strong organisational abilities and attention to detail in managing guest records and transactions

• Proficiency in using front office management systems and computer applications; training will be provided if needed

• Fluency in English and Indonesian; additional languages such as Mandarin, Japanese, or French are advantageous

• A genuine passion for hospitality and commitment to delivering outstanding customer service

• Ability to work flexibly, including evenings, weekends, and public holidays as required

• Professional appearance and demeanour with a friendly, positive attitude

• Problem-solving skills and the ability to remain calm under pressure

• High school diploma or equivalent; hospitality qualifications or certifications are a plus

Apply now

If you are ready to launch your hospitality career with a leading hotel in Bali and are excited about delivering exceptional guest service, we would love to hear from you. Please submit your CV, a cover letter, and any relevant certifications to our recruitment team today. Join the Valstar Hotel family and be part of a dynamic team committed to hospitality excellence.