Front Office Night Audit Staff

About the role

Valstar Hotel is seeking a dedicated Front Office Night Audit Staff member to join our team in Badung, Bali. This is a full-time position that plays a crucial role in ensuring seamless hotel operations during night hours. As Night Audit Staff, you will be responsible for managing front desk operations, guest services, and critical financial reconciliation during the night shift. This position is essential to maintaining our high standards of guest satisfaction and operational excellence whilst our day-shift colleagues are away.

Key responsibilities

• Monitor and manage all front desk operations during night shift hours, including check-ins, check-outs, and guest requests

• Perform comprehensive night audit procedures, including reconciliation of room charges, settlement of guest accounts, and financial reporting

• Respond promptly and professionally to guest inquiries, complaints, and special requests, ensuring guest satisfaction and comfort

• Maintain accurate and up-to-date guest records and reservation systems throughout the night shift

• Conduct room and corridor inspections during night hours to identify maintenance issues or security concerns

• Communicate effectively with security, housekeeping, and maintenance teams to address any operational issues

• Process payments and manage cash handling with precision and integrity

• Prepare comprehensive night audit reports and hand-over documentation for day-shift staff

• Ensure compliance with hotel policies, procedures, and security protocols at all times

• Provide a welcoming and professional presence to guests arriving during late hours

What we're looking for

• High school diploma or equivalent qualification

• Previous experience in front office, hospitality, or guest services roles (minimum 1-2 years preferred)

• Strong proficiency with hotel management systems and point-of-sale software

• Excellent mathematical skills and attention to detail for accurate financial reconciliation

• Exceptional communication and interpersonal skills in English (fluency in additional languages is advantageous)

• Ability to remain calm, professional, and courteous under pressure, particularly during busy periods

• Strong organisational skills with the ability to multitask effectively

• Proven ability to work independently and make sound decisions during night shift hours

• Reliability and commitment to punctuality, with flexibility to work rotating or night shift schedules

• Knowledge of hotel security protocols and guest safety procedures

• Customer service orientation with a genuine commitment to exceeding guest expectations

Apply now

If you are interested in joining Valstar Hotel as a Front Office Night Audit Staff member and believe you have the skills and dedication required for this role, we encourage you to submit your application today. Please include your CV, a cover letter outlining your relevant experience, and contact information. We look forward to hearing from you.