Business Analyst

About the role

The Business Analyst (BA) role involves analysing and evaluating business processes from ideation through to implementation. You will identify needs, pain points, gaps, and problems requiring resolution, and translate business requirements into structured specifications for both technical and non-technical teams.

Key responsibilities

• Analyse and evaluate user business processes to identify needs, pain points, gaps, and problems

• Conduct requirement gathering through discussions, interviews, workshops, and observations to understand stakeholder objectives

• Translate business needs into structured requirements for technical and non-technical teams

• Prepare and maintain documentation including BRD, HSD, TSD/Functional Specification, User Story, Acceptance Criteria, Business Process Flow, and Business Success Criteria

• Create flowcharts, BPMN diagrams, swimlanes, tables, and other visualisations to represent business processes and required solutions

• Act as a liaison between business stakeholders and technical teams to ensure requirements are understood and implemented correctly

• Conduct requirement elaboration with Developers, QA, Solution Architects, DevOps, and related teams, providing clarification during development

• Oversee project delivery and timelines, monitoring progress, milestones, tasks, dependencies, issues, and completion targets

• Prepare and update delivery plans and project trackers to ensure project activities align with agreed targets

• Monitor achievement of Business Success Criteria, user adoption, and feedback post-implementation for continuous improvement

About you

• Minimum 3–5 years of experience as a Business Analyst, System Analyst, or similar role in digital application/solution development

• Minimum S1 (Bachelor's degree) qualification from any discipline; background in Management, Information Systems, Information Technology, or Project Management is advantageous

• Strong attitude and communication skills

• Fast learner, self-starter, proactive, and able to work independently and collaboratively

• Strong capabilities in business process analysis, problem solving, root-cause analysis, and solution-oriented thinking

• Experience in requirement gathering, business process analysis, requirement documentation, UAT, and system implementation

• Understanding of application/software development lifecycle from requirement through to post-implementation support

• Ability to manage and monitor delivery, timelines, milestones, dependencies, risks, and issues

• Ability to communicate and coordinate with users, Project Managers, Product Owners, Developers, QA, DevOps, Solution Architects, and other stakeholders

• Professional communication capability in Indonesian and English, both verbal and written