Villa Manager

About us

Feldmann Brothers And Friends is a distinguished hospitality operator dedicated to delivering exceptional guest experiences in one of the world's most beautiful destinations. We are committed to creating unforgettable moments for our guests whilst maintaining the highest standards of service, sustainability, and cultural respect. Our properties are carefully curated to reflect the authentic character and natural beauty of Bali, and we pride ourselves on our team's passion for hospitality excellence.

About the role

We are seeking an experienced and dynamic Villa Manager to join our team in Ubud, Bali. This is a full-time position that offers the unique opportunity to manage and oversee the daily operations of a luxury villa property in one of Bali's most sought-after locations. As Villa Manager, you will be the driving force behind ensuring seamless operations, exceptional guest satisfaction, and the highest standards of property management. You will play a pivotal role in maintaining our reputation for excellence whilst creating memorable experiences for our guests and supporting our dedicated team.

Key responsibilities

• Oversee all aspects of daily villa operations, including housekeeping, maintenance, guest services, and administrative tasks

• Manage guest relations and ensure exceptional customer service standards are consistently met and exceeded

• Supervise and coordinate the work of villa staff, providing training, guidance, and performance feedback to maintain service excellence

• Conduct regular property inspections to ensure the villa and grounds are immaculately maintained and any issues are promptly addressed

• Manage the villa's budget and financial operations, including cost control, purchasing, and vendor relationships

• Handle guest check-ins and check-outs, managing reservations and ensuring smooth transitions between guests

• Coordinate maintenance and repair services, ensuring the property remains in excellent condition at all times

• Respond promptly and professionally to guest inquiries, complaints, and special requests

• Maintain detailed records and documentation of villa operations, guest information, and maintenance logs

• Liaise with management on performance metrics, occupancy rates, and operational improvements

• Ensure compliance with local regulations, health and safety standards, and company policies

What we're looking for

• Minimum of 3-5 years' experience in villa, property, or hotel management, preferably within a luxury hospitality setting

• Strong leadership and team management skills with the ability to motivate and develop staff

• Excellent communication and interpersonal skills with a genuine passion for guest service excellence

• Proven ability to manage budgets, control costs, and maintain profitability

• Outstanding organisational skills with meticulous attention to detail

• Problem-solving abilities and the capacity to remain calm under pressure in fast-paced environments

• Experience with property management systems and booking platforms

• Proficiency in Microsoft Office and other relevant software applications

• Fluency in English; additional languages such as Indonesian, Mandarin, or other Asian languages are highly desirable

• Familiarity with Balinese culture and understanding of local customs is advantageous

• Flexibility to work weekends and occasional extended hours as required by the role

What we offer

Feldmann Brothers And Friends is committed to creating a supportive and rewarding work environment. We offer competitive remuneration packages commensurate with experience, including a base salary and performance bonuses. Our team members benefit from comprehensive health and wellness support, ongoing professional development and training opportunities, and a collaborative workplace culture. We provide staff meals and accommodation assistance where applicable, flexible working arrangements where possible, and the unique opportunity to work in a stunning natural setting whilst building expertise in luxury hospitality management. We also offer cultural immersion experiences and the chance to work alongside an international team dedicated to exceptional hospitality standards.

Apply now

If you are an experienced hospitality professional with a passion for guest service excellence and property management, we would love to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and references to our recruitment team. Join Feldmann Brothers And Friends and become part of a team that is redefining luxury hospitality in Bali.