Villa Butler

About the role
BougainVilla Bali is a luxury hospitality destination dedicated to providing unforgettable experiences for our guests.

BougainVilla Bali is seeking a professional and dedicated Villa Butler to join our hospitality team in Klungkung District, Bali. The Villa Butler is a full-time position based on-site and will be the cornerstone of our guests' experience, providing exceptional personalised service and ensuring that every aspect of their stay exceeds expectations.

What you'll be doing

• Greeting guests upon arrival and providing a warm welcome, whilst presenting villa amenities and facilities

• Managing daily housekeeping operations and coordinating with housekeeping staff to maintain impeccable villa standards

• Handling guest requests and special requirements promptly and professionally, ensuring swift resolution of any concerns

• Arranging and coordinating services such as spa treatments, dining experiences, activity bookings and transportation

• Maintaining comprehensive knowledge of local attractions, restaurants and experiences to provide informed recommendations

• Managing villa inventory, supplies and provisions, ensuring adequate stock levels at all times

• Assisting with meal service, beverage preparation and dining arrangements as required

• Conducting end-of-stay inspections and coordinating turnover preparations between guests

• Communicating effectively with management and other team members to ensure seamless operations

• Upholding health, safety and security protocols throughout the villa

What we're looking for

• Honest, reliable and full of integrity.

• Able to respectfully and collaboratively working together in a team environment.

• Communication and interpersonal skills; to charm our guests from diverse backgrounds.

• Conversational and fluent proficiency in English; additional language skills are an advantage.

• Strong organisational skills and time-management abilities to coordinate team and guests.

• Ability to handle multiple tasks calmly, problem-solve in real time and quick response to guest satisfactions.

• Comprehensive knowledge of Balinese culture and local customs.

• Knowledge of local attractions and services are one plus point.

• Proven experience in hospitality or guest services in villa, hotel or luxury hospitality management, with a minimum of 2-3 years in a similar role.

• Exceptional interpersonal and communication skills with the ability to provide discreet, professional service.

• Ability to work flexibly, including weekends and public holidays, as required.

What we offer
In BougainVilla Bali we are all family and we are committed to creating a rewarding workplace where our team members thrive. We offer our team members access to staff meals and opportunities for professional development and training, also healthcare benefits (BPJS). We foster a supportive team environment that values cultural diversity and encourages personal growth. We believe in rewarding loyalty and dedication with opportunities for career progression within our growing hospitality portfolio.

Apply now
If you are an experienced and service-oriented professional ready to deliver outstanding hospitality in a luxury setting, we would like to hear from you. Please submit your CV, a cover letter detailing your relevant experience, and any supporting references. Join the BougainVilla Bali team and be part of creating magical guest experiences in beautiful Bali.