Front Office Staff

About the role

(this job position is open for December 5th, 2026)

Isla Indah Retreat is looking for a Front Office Staff to greet and assist guests in a professional and friendly manner across the hotel, retreat, restaurant and shop. You will manage check-in and check-out processes, handle payments, explain retreat schedules, address guest inquiries and complaints, take food orders, manage boutique items, coordinate with other departments, process payments using POS systems, calculate daily income during shift closing, and maintain a clean and welcoming reception and shop area.

Key responsibilities

• Greet and assist guests (hotel, retreat, restaurant and shop) in a professional and friendly manner

• Manage check-in and check-out processes efficiently

• Handle the payments of the hotel, retreat, restaurant and shop orders

• Explain the retreat schedule to the guests who stay to join the retreat

• Handle guest inquiries, their complaints or issues and escalate when necessary

• Take food orders for the restaurant guests

• Take care of the boutique/shop items

• Coordinate with housekeeping and other departments to ensure guest satisfaction

• Process payments using the POS (cashier system)

• Calculate the shop/hotel income daily during the shift closing

About you

• Previous experience in a front office or customer service role (preferred)

• Strong communication and interpersonal skills

• Proficiency in Microsoft Office and POS/cashier system

• Ability to multitask and work under pressure

• Fluency in English; additional languages are a plus

• Flexibility to work shifts, weekends, and holidays

• Diploma or degree in Hospitality, Business Administration, or related field (preferred)

• Experience in a hotel or hospitality environment (preferred)

• 1 year of working experience in the related field

Benefits

• Shared dormitory

• Service bonus

• Health insurance (BPJS Kesehatan)

• Employment insurance (BPJS Ketenagakerjaan)

• Monthly bonus, accumulated at the end of the contract

• THR (Tunjangan Hari Raya)