Store Supervisor

Company Preview:

At PT Polyland Group Indonesia, we are passionate about creating joyful experiences through our products, including cookies, donuts, beverages, and more. As we expand our operations, we are looking for a reliable and experienced Store Supervisor help lead and support the daily operations of our outlet in Jakarta.

Responsibilities:

• Oversee and support the daily operations of the outlet store.

• Managing about sales achievements and operational goals.

• Manage and coach outlet staff, including scheduling and performance management.

• Monitor sales, service quality, and store presentation.

• Ensure an exceptional customer experience in alignment with company standards.

• Handle customer inquiries and resolve complaints professionally.

• Maintain operational efficiency, cleanliness, and safety in the store.

• Ensure proper stock management and inventory control.

• Communicate effectively with the team and coordinate with relevant departments for store needs.
  

Requirements:

• Minimum 3 years of experience in F&B operations (Dessert Shop/Bakery), ideally in a supervisory role.

• Strong leadership and people management skills.

• Excellent customer service and interpersonal abilities.

• Capable of training and mentoring team members to meet service standards.

• Fluent in both Bahasa Indonesia and English.

• Organized, proactive, and detail-oriented.

• Willing to work shifts, weekends, and public holidays.

• Available to start immediately is highly preferred.

• Will be placement at Jakarta Selatan or Jakarta Barat