Sales Advisor

Qualifications

• Minimum Senior High School (SMA/SMK) or equivalent.

• Previous experience as Sales Advisor, Sales Promoter, Retail Sales, Customer Service, or similar position is preferred.

• Experience in FMCG, retail, beauty, baby & kids, or consumer products is an advantage.

• Good communication and interpersonal skills.

• Confident, friendly, and comfortable interacting directly with customers.

• Able to explain product features, benefits, usage, and promotions clearly to customers.

• Customer-oriented with a strong interest in achieving sales targets.

• Able to work both independently and as part of a team.

• Willing to work according to retail/store operating hours, weekends, and public holidays when required.

• Well-groomed and professional in appearance.

• Proactive, energetic, responsible, and willing to learn.

• Willing to be assigned to stores, retail outlets, exhibitions, events, or other sales locations as required.

Key Responsibilities

1. Customer Engagement

• Actively approach and engage with customers at the assigned sales location.

• Understand customer needs and provide appropriate product recommendations.

• Provide friendly, informative, and professional customer service.

• Build positive relationships with customers to encourage repeat purchases.

2. Product Presentation & Education

• Explain product features, benefits, usage, pricing, promotions, and other relevant information to customers.

• Ensure products are displayed neatly and according to company guidelines.

• Maintain product visibility and availability within the assigned area.

• Support product demonstrations or sampling activities when required.

3. Sales Achievement

• Achieve individual and/or team sales targets based on assigned objectives.

• Actively promote products and encourage customers to make purchasing decisions.

• Support promotional programs, product launches, and sales campaigns.

• Identify opportunities to increase sales through cross-selling and product recommendations.

4. Store & Product Monitoring

• Monitor product availability and report low stock, damaged products, or other issues to the relevant team.

• Maintain the cleanliness and organization of the assigned product display area.

• Monitor competitor activities, promotions, and product displays in the assigned location.

5. Reporting

• Record and report daily sales performance, customer interactions, stock conditions, and promotional activities.

• Provide feedback regarding customer preferences, questions, complaints, and market conditions.

• Submit required reports accurately and on time.

6. Team Coordination

• Coordinate with Sales Supervisor, Store Management, Merchandisers, and other relevant teams to support sales activities.

• Assist with events, exhibitions, roadshows, and other promotional activities when required.

• Perform other sales-related duties assigned by the Sales Supervisor.