Operations Support Specialist (English Speaking - Overnight)

About the Role

We are looking for reliable and committed professionals to join our team as Operations & Admin Support (Remote, Overnight). This role requires strong English communication skills, the ability to work independently from home, and availability to work overnight shifts.

A key part of this role is handling a high volume of phone calls. Candidates must be comfortable making and receiving frequent calls throughout their shift, communicating directly with customers, and handling scheduling-related conversations in English. This is not a role where English proficiency alone is sufficient — you must be confident and comfortable using English over the phone on a regular basis.

You will need a quiet, dedicated workspace, a stable high-speed internet connection, and the ability to stay focused, consistent, and productive during overnight hours. This is an active, hands-on operational role where you will be directly involved in supporting daily business needs.

During the initial period, you will assist with a range of administrative and operational tasks across different functions. This phase allows us to assess work quality, communication, attention to detail, and overall consistency while working overnight. Candidates who perform well may be considered for a permanent contract and placed in a more specialized operational or administrative role with one of our clients.

This position is well suited for individuals who are organized, responsible, and interested in building a long-term remote career in operations and administrative support.

Key Responsibilities :

• Support daily operational and administrative tasks across assigned functions

• Handle job scheduling and coordination, including managing a high volume of customer appointments

• Make and handle a high volume of outbound and inbound phone calls with customers throughout the shift

• Communicate directly with customers by phone in English for scheduling, confirmations, reschedules, follow-ups, and other operational needs

• Communicate directly with customers via phone, email, or messaging platforms for scheduling, confirmations, reschedules, and follow-ups

• Handle customer inquiries and basic complaints in a professional and timely manner

• Maintain accurate records, schedules, and updates in internal systems

• Collaborate with internal teams to ensure operational tasks are completed accurately and on time

• Adapt quickly to changing priorities in a fast-paced, overnight operational environment

Qualifications :

• 2+ years of experience in Administrative/Customer Service Roles

• Strong English communication skills, with a clear and professional voice

• Comfortable making and handling a high volume of phone calls in English

• Previous experience in phone-based customer service, appointment setting, telemarketing, inside sales, dispatch, scheduling, or similar roles is highly relevant

• Willing and able to work overnight shifts (to match client time zones)

• Able to work independently in a remote environment

• Reliable internet connection with good network speed for remote work readiness

• College-educated candidates from any background are welcome to apply

• Disciplined, responsible, and reliable

• Fast learner who is comfortable handling varied task

• Confident communicating with customers and handling scheduling-related interactions

• Able to handle high-volume, repetitive operational tasks under tight time constraints

• Must be comfortable spending a significant portion of the workday making and handling phone calls

• Comfortable making outbound calls and communicate directly with customers

Technical Requirements:

• Must have a personal reliable laptop or computer suitable for remote work

• Stable and reliable internet connection

• Quiet and professional work environment

• Backup connectivity or power solutions to ensure minimal disruption

Working Schedule

• Monday to Friday

• 8 AM - 4 PM CST (9 PM - 5 AM WIB)