IT Support Engineer

About AME Group

AME Group is a leading provider of consulting and research services to the Metals & Mining and Coal & Consumable Fuels industries. Drawing on more than 50 years of industry expertise, we deliver bespoke consulting engagements, subscription research, and software-as-a-service products to clients globally.

About the role

This is the first dedicated IT Support role at AME. You will own the workplace: the people, their working environment, their access and their day-to-day technology, and shape how workplace IT operates as the company grows.

Key responsibilities

• Own the staff virtual desktop environment: provisioning, access, performance and availability

• Manage permissions and shared resources, applying least-privilege as standard practice

• Support the transition from the current desktop setup to laptops, keeping security controls in place

• Provide first-line support across research, sales and technology, resolving issues or escalating them cleanly

• Manage the ticket queue, so requests are visible, prioritized and closed

• Look after the office network, meeting room technology, printers and shared equipment

• Own device lifecycle: procurement, provisioning, maintenance, refresh and secure disposal

• Manage endpoints through Intune or similar: enrolment, compliance policies, patching and remote wipe

• Own identity and access: account creation, group membership, permissions and offboarding

• Apply multi-factor authentication and conditional access within the security model set by the infrastructure team

• Make sure new starters have a working environment and the right access on day one, and that leavers lose access the same day

• Own asset and license management: hardware lifecycle, warranty tracking, software license compliance and seat counts

• Write and maintain runbooks and self-service documentation

• Track recurring issues and fix the cause rather than the symptom

• Manage vendors: renewals, support contracts and spend visibility

Requirements

• Minimum 2 years' experience in IT Support, Helpdesk or Systems Administration

• Experience supporting a professional office environment, ideally in a company with staff in more than one country

• Experience with Microsoft 365 administration

• Able to work independently and manage your own queue

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science or a related field

• Microsoft, CompTIA or equivalent certification is an advantage, not a requirement

Skills and Experience

• Microsoft 365 administration: Entra ID, Exchange, Teams, SharePoint

• Endpoint management: Intune or equivalent, device compliance and patching

• Virtual desktop environments: provisioning, access control and performance troubleshooting

• Identity and access management, and an understanding of why least-privilege matters

• Networking fundamentals: DNS, DHCP, VPN and wireless troubleshooting

• Windows desktop and server administration

• Ticketing systems, asset management, and a habit of documenting as you go

• Patient and clear with non-technical colleagues, since much of this role is working with research and sales rather than engineers

• Working English, since some coordination is with colleagues outside Indonesia

What We Offer

This is the foundation of a workplace IT function. As the company grows across locations, the role can develop toward IT operations more broadly, covering security, compliance and the systems the whole business runs on.