IT Support

Job Descriptions:

Perform basic hardware repair and maintenance, including component
replacement, cable/connector repair, and device troubleshooting.

 Perform basic soldering and desoldering for electronic components or IT devices
when required.

Provide technical support to employees related to hardware, software, network, and
IT systems.

Troubleshoot and resolve IT-related issues in a timely manner.

Assist employees with the installation, configuration, maintenance, and
troubleshooting of hardware and software.

Manage, monitor, and maintain IT assets, including laptops, computers, monitors,
peripherals, and other IT devices.

Perform user account setup, access management, and basic system configuration.

Maintain documentation of IT assets, incidents, repairs, and troubleshooting
activities.

Coordinate with internal teams or external vendors to resolve technical issues when
needed.

Support the implementation and maintenance of IT infrastructure and internal
systems.

Ensure IT equipment and systems are properly maintained and available for daily
business operations.

Provide basic guidance to employees on IT tools, systems, and security best
practices.

Identify recurring hardware or technical issues and recommend improvements to
prevent similar issues.

Perform other IT support and technical tasks as needed.

Job Requirements:

Minimum SMK/D3/S1 in Teknik Elektronika, Teknik Komputer dan Jaringan (TKJ),
Teknik Komputer, Informatika, Information Technology, Computer Engineering,
Computer Science, Information Systems, or related fields.

Fresh graduates are welcome to apply.

Basic knowledge of hardware, software, operating systems, networking, and
electronic components.

Hands-on experience in hardware troubleshooting, repair, disassembly, and
component replacement.

Familiarity with basic soldering and desoldering techniques is preferred.

Able to use basic hardware repair tools such as soldering iron, multimeter,
screwdriver set, and similar tools.

Familiarity with Windows and/or macOS environments.

● Understanding of basic networking concepts such as LAN, Wi-Fi, TCP/IP, DNS, and
VPN is a plus.
● Familiarity with productivity tools such as Google Workspace or Microsoft 365.
● Good troubleshooting, analytical, and problem-solving skills.
● Strong communication and interpersonal skills.
● Service-oriented and able to assist users with different levels of technical knowledge.
● Able to work independently as well as collaboratively with the team.
● Willing to learn new technologies, tools, and technical skills.
● Experience with IT helpdesk/ticketing systems or IT asset management is a plus.
● Experience repairing laptops, PCs, monitors, cables, connectors, or other
electronic/IT devices is highly preferred.