IT Support

Key Responsibilities

- Install, configure, and troubleshoot PCs, laptops, printers, and other IT equipment.

- Support new employee onboarding, including user accounts, email, computers, software, and IT equipment.

- Provide daily support for Windows, Microsoft 365, Outlook, Teams, OneDrive, and other common applications.

- Perform basic Active Directory user account administration and troubleshooting.

- Troubleshoot basic network and connectivity issues, including LAN, Wi-Fi, IP, DNS, and gateway-related issues.

- Maintain IT asset records and inventory.

- Coordinate with Server, Network, and other IT teams to resolve complex technical issues.

- Provide other IT support and related activities as required.

Requirements

- 1–3 years of experience in IT Support, Helpdesk, Desktop Support, or a related role.

- Basic hands-on experience installing, configuring, and troubleshooting Windows PCs and laptops.

- Basic knowledge and experience with Active Directory.

- Familiarity with Microsoft 365, Outlook, Teams, OneDrive, and common Windows applications.

- Basic understanding of networking concepts, including IP address, DNS, gateway, LAN, and Wi-Fi.

- Experience installing and configuring printers and other IT peripherals.

- Basic experience in IT asset management.

- Good communication and customer service skills.

- Able to troubleshoot common IT issues independently and escalate complex issues when necessary.

- Willingness to learn new technologies and IT systems.