Guest Relations Specialist (接待专员) - Fluent Mandarin and English Speaker

Job Summary :

As the main representative for VIP guests and corporate partners at our Morowali site, you will play a key role in representing our company image and supporting site operations. The candidate will be responsible for welcoming guests, handling administrative tasks, coordinating communication, assisting in introducing and explaining the company profile, and supporting foreign visitors when needed.

Position 岗位: Guest Relations Specialist (接待专员)

Work Location 工作地点: Morowali Site, Central Sulawesi (印尼 Morowali 园区)

Job Descriptions 主要工作职责:

• Oversee end-to-end reception logistics for VIP guests, business partners, and inspection delegations, including airport transfers, itinerary guiding, factory/site tour presentations, meeting setups, and catering/accommodation arrangements (负责来访贵宾、合作客商、考察团队的接待统筹工作，包含接送机、行程引导、现场陪同、参观讲解、会务接待、餐宿安排等)

• Provide fluent trilingual interpretation and translation across Mandarin, English, and Indonesian during meetings, site tours, and daily operations, including drafting meeting minutes and official documents (接待过程中承担中文、英语、印尼语三语口译及笔译工作，做好会谈记录、资料翻译及信息传达)

• Coordinate venue and material preparations prior to visits, maintain visitor log ledgers, archive reception documents, and perform post-visit reviews to optimize workflows (负责接待物资、会议室及接待场地的提前布置，准备并归档接待资料，维护来访台账及访客登记，做好接待复盘与流程优化)

• Coordinate between internal departments and external partners to align reception schedules and handle on-site emergencies promptly (对接内部各部门及外部合作方，同步接待安排，及时处理接待过程中的突发事项)

• Perform other foreign affairs and executive administrative support tasks assigned by supervisors (完成上级交办的其他外事及行政辅助相关工作)

Qualifications and Requirements 履历经验要求:

• Professional demeanor and excellent business etiquette (女性，35 周岁及以下，形象气质良好，举止得体，礼仪素养佳)

• Diploma (D3) degree or above, majoring in Foreign Languages, Business Administration, Tourism/Hospitality, Executive Administration, or related fields (大专及以上学历，外语、商务、旅游管理、行政管理相关专业优先)

• Trilingual fluency in active Mandarin, English, and Indonesian (listening, speaking, reading, writing); capable of independent business interpretation and document translation (熟练掌握中文、英语、印尼语，三语听说读写流利，可独立承担商务陪同口译及文件笔译)

• Experience in business protocol, foreign affairs reception, industrial park/factory guiding, or exhibition interpretation preferred (有商务接待、外事接待、园区接待、展会陪同翻译经验者优先)

• Familiarity with industrial park/factory site tour workflows or long-term working/living experience in Indonesian industrial parks preferred (熟悉工业园区/工厂参观接待流程，或长期在印尼工业园区工作生活、熟悉当地习俗者优先)

• Excellent communication, organizational, and emergency response skills; detail-oriented, high sense of confidentiality, and strong sense of responsibility (具备良好的沟通协调及突发应变能力，工作细致有条理，保密意识强，责任心重)

• Ability to adapt to ad-hoc reception tasks and overtime work arrangements (能适应临时接待任务及加班安排)

• Willing and able to undertake short-term business trips (能适应短期陪同出差)

Benefits :

• Three meals provided daily by the company (提供免费一日三餐)

• Fully furnished dormitory (1–3 persons per room) equipped with Wi-Fi, private bathroom, air conditioner, refrigerator, washing machine, wardrobe, desk, chair, etc. (提供全配套宿舍【1-3人/间】，配备 Wi-Fi、独立卫浴、空调、冰箱、洗衣机、衣柜、书桌椅等)

• BPJS Health & Employment, annual Medical Check-Up (MCU), and company-paid PPh21 income tax (提供 BPJS 社保、年度体检，PPh21 个人所得税由公司全额承担)

• 24-hour free medical facilities available on-site (园区内提供 24 小时免费医疗设施与诊疗服务)

• Free access to internal entertainment amenities including badminton courts, gym, table tennis, billiards room, KTV, etc. (免费使用公司内部娱乐设施，如羽毛球场、健身房、乒乓球室、台球室、KTV 等)

• 14 days of paid roster leave after 3 months of site work, with round-trip flight tickets fully covered by the company (leave cash allowance provided if choosing to remain on site) (工作 3 个月享 14 天带薪轮休【公司报销往返机票】，若选择放弃休假可享有留守津贴)

• 12 days of annual paid leave (每年 12 天带薪年假)

Outstanding candidates will be offered competitive compensation, with specific salary negotiable.