Guest Relation Assistant

About the role

We're looking for a friendly, professional, and service-oriented Guest Relation Assistant to deliver excellent guest experiences, handle guest communication from arrival to departure, assist with guest needs throughout their stay, manage requests and complaints, and coordinate with the villa operations team to ensure smooth, responsive, and professional service.

Key responsibilities

• Assist with guest check-in & check-out and explain villa facilities, amenities, rules, and available services

• Serve as the main point of contact and respond promptly to guest requests, questions, and special arrangements

• Assist guests with transportation, restaurant bookings, tours, activities, and other local arrangements

• Maintain good guest communication, handle complaints professionally, and escalate serious issues to the Villa Manager

• Coordinate with housekeeping, maintenance, and villa operations to ensure guest needs are handled properly

• Monitor guest satisfaction throughout the stay and follow up on requests or unresolved issues

• Report any guest incidents, damaged items, complaints, or operational issues immediately

About you

• Minimum 1–2 years' experience in Guest Relations, Front Office, Guest Service, Villa, Hotel, or similar hospitality role

• SMK/Diploma in Hospitality, Tourism, or related field preferred; relevant experience will be considered

• Good command of English, both spoken and written, with strong communication skills

• Well-groomed, friendly, confident, professional, and guest-oriented

• Proactive, detail-oriented, trustworthy, and able to work independently or as part of a team

• Good knowledge of guest handling, complaint resolution, local services, and hospitality standards

• Willing to work 6 days/week, including weekends, public holidays, shifts, and flexible hours according to guest requirements