Assistant Store Manager F&B - Makassar

Job Description

• Oversee daily store operations including sales, service, inventory, and cleanliness.
• Lead, coach, and motivate the store team to achieve sales targets and performance KPIs.
• Monitor and analyze store performance, taking corrective action when necessary.
• Ensure compliance with SOPs, food safety, and hygiene standards.
• Manage staff scheduling, training, and performance appraisals.
• Control store-level costs and optimize productivity and efficiency.
• Maintain high standards of customer satisfaction and handle customer feedback professionally.
• Execute marketing programs and promotional activities in-store.
• Ensure stock accuracy, inventory turnover, and proper product display.
• Collaborate with Area Manager and support departments for store needs and initiatives.

Job Requirements

• Bachelor’s degree in Business, Hospitality, or related field.
• Minimum 3–5 years of experience in a supervisory or managerial role within the F&B or retail industry.
• Strong leadership, team management, and interpersonal skills.
• Proven ability to drive sales and manage store-level operations effectively.
• Excellent customer service orientation and communication skills.
• Able to work under pressure, multitask, and solve problems independently.
• Proficient in Microsoft Office and retail POS systems.
• Willing to work on weekends, holidays, or in shifts based on business needs.