Front Office Supervisor

About the role

The Front Office Supervisor is responsible for supervising daily Front Office operations and ensuring a smooth, efficient, and friendly guest experience. The position supports the Front Office Manager in leading the team, handling guest needs, and maintaining hotel service standards.

Key responsibilities

• Supervise and support Front Office staff during daily operations.

• Ensure smooth check-in and check-out procedures.

• Welcome guests and provide professional and friendly service.

• Handle guest requests, questions, and complaints promptly and professionally.

• Monitor room status and coordinate with Housekeeping regarding room readiness.

• Ensure accurate guest information, payments, and billing procedures.

• Monitor daily Front Office activities, including reservations, arrivals, departures, and room assignments.

• Assist with VIP and special guest arrangements.

• Conduct shift briefings and ensure proper handover between shifts.

• Support training, coaching, and performance monitoring of Front Office staff.

About you

• Minimum 2–3 years of experience in Front Office or a similar hotel position.

• Previous supervisory experience is preferred.

• Good communication and interpersonal skills.

• Good command of English, both spoken and written.

• Strong customer service and problem-solving skills.

• Able to work independently and as part of a team.

• Able to work under pressure and handle multiple tasks.

• Good knowledge of hotel PMS and Front Office procedures.

• Professional appearance and positive attitude.

• Flexible to work shifts, weekends, and public holidays.