Duty Manager

QUALIFICATIONS

• Minimum D3/S1 in Hospitality, Hotel Management, Tourism, or related field.

• Minimum 3–5 years of experience in hotel operations, preferably as Duty Manager, Assistant Front Office Manager, Front Office Supervisor, or equivalent supervisory/management position.

• Experience in boutique, luxury, heritage, or 4–5 star hotel is highly preferred.

• Strong understanding of Front Office, Housekeeping, and Food & Beverage operations.

• Proven ability to oversee full hotel operations during a shift and coordinate effectively across departments.

• Excellent guest handling and service recovery skills, with a strong commitment to personalized and discreet service.

• Confident in handling VIP, repeat guests, special requests, complaints, and unexpected operational situations.

• Strong leadership, decision-making, problem-solving, and crisis management skills.

• Able to make quick, accurate, and well-considered operational decisions within the assigned authority.

• Excellent communication and coordination skills with FO, HK, F&B, Engineering, Security, and Management.

• Strong attention to detail in room status, guest preferences, service standards, cleanliness, and operational readiness.

• Visible, hands-on, and proactive on the hotel floor; willing to step in and assist operations when required.

• Good knowledge of hotel SOP, guest experience standards, incident handling, and shift handover procedures.

• Familiar with VHP/PMS and basic hotel operational systems.

• Fluent in Bahasa Indonesia and good command of English, both spoken and written.

• Confident presence, mature attitude, and able to represent the hotel's luxury and heritage service standards.

• Flexible to work shifts, weekends, public holidays, and special events.