Store Manager

Key Responsibilities:

Operational Excellence

• Ensure service standards are delivered across the entire customer journey (from parking to departure).

• Conduct daily/periodic checks of store operations; identify and resolve operational issues promptly.

• Enforce SOP compliance and drive process improvements when needed.

Team Management & People Development

• Lead recruitment, onboarding, scheduling, and performance management for store staff.

• Run hospitality training, role-plays, and on-site coaching for floor, kitchen, bar, security, and valet teams.

• Foster a disciplined, collaborative, and customer-focused team culture.

Sales & Financial Performance

• Achieve store sales targets through direct coaching, local promotions, and operational optimization.

• Control Bar & Kitchen COGS; optimize portioning, inventory, and waste reduction.

• Monitor basic P&L indicators, labor efficiency, and recommend cost-control actions.

Customer Experience & Quality Control

• Handle escalated customer complaints professionally and conduct random product quality checks.

• Collect customer feedback and perform competitor benchmarking to improve service and offerings.

Third-party & Stakeholder Coordination

• Coordinate external partners (Chope, Grab/GoFood, valet, local community, authorities) to ensure smooth collaboration.

• Communicate and roll out new policies and regulations across divisions.

Reporting & Continuous Improvement

• Prepare daily/weekly/monthly reports: sales, KPIs, operational incidents, and SOP recommendations.

• Regularly review and update SOPs to align with industry best practices and company policy.

• Supervise peak-hour operations (e.g., Friday/Saturday nights) to maintain standards.

Qualifications:

• Have relevant educational background in Hospitality or a related field.

• Proven experience in store or outlet management within F&B (minimum 2–3 years; prior Store Manager or relevant experience preferred).

• Strong leadership and people-management skills; experience leading large teams is an advantage.

• Demonstrated ability to meet sales targets and manage costs (COGS, staffing).

• Proficient in reading and interpreting sales reports, KPIs, and basic P&L.

• Excellent communication and customer-handling skills.

• Experience managing vendor/partner relationships and stakeholder coordination.

• Solid knowledge of operational best practices (SOPs, hygiene, safety, and environmental compliance).

• Organized, detail-oriented, and able to work under pressure during peak hours.

• Flexible availability, including shifts, weekends, and peak periods.

*Only shortlisted candidates will be contacted