Front Office Supervisor

About the role

Sikara Lombok Hotel is a hospitality property located in Kuta, Central Lombok. We are looking for an experienced and motivated Front Office Supervisor to join our team and oversee daily Front Office operations while ensuring excellent guest service and smooth hotel operations.

Key responsibilities

• Supervise daily Front Office operations to ensure smooth, efficient, and professional service.

• Lead, train, coach, and motivate the Front Office team to deliver excellent guest experiences.

• Ensure check-in, check-out, reservation, and cashiering procedures are handled accurately and efficiently.

• Handle guest complaints, requests, and special requirements promptly and professionally.

• Monitor room availability, occupancy, and room allocation in coordination with the Housekeeping and Reservations teams.

• Ensure all Front Office staff follow hotel policies, Standard Operating Procedures (SOPs), and service standards.

• Prepare staff schedules and monitor attendance, punctuality, and overall team performance.

• Conduct daily briefings and communicate important operational updates to the team.

• Monitor guest satisfaction, follow up on feedback, and take corrective action when necessary.

• Ensure accurate billing, cash handling, and preparation of daily Front Office reports.

About you

• Minimum 3 years of experience as a Front Office Supervisor (FO SPV) in a hotel.

• Strong knowledge of Front Office operations, including check-in, check-out, reservations, cashiering, and room allocation.

• Proven leadership skills and the ability to supervise, train, and motivate a team.

• Excellent communication, interpersonal, and guest service skills.

• Able to handle guest complaints and resolve operational issues professionally.

• Good understanding of hotel service standards and Standard Operating Procedures (SOPs).

• Good English communication skills, both spoken and written.

• Familiarity with hotel Property Management Systems (PMS) and daily reporting procedures.

• Well-organized, responsible, detail-oriented, and able to work under pressure.

• Able to work in shifts, including weekends and public holidays.

Benefits

• The opportunity to work in a professional hospitality environment.

• Opportunities to develop leadership and hospitality management skills.

• The opportunity to contribute to the guest experience and daily operations of SIKARA Lombok Hotel.