Facility & Communication Administration Staff

KEY RESPONSIBILITIES

• Manage and facilitate communication with the school community, including teachers, students, parents, staff, and other relevant stakeholders.

• Serve as a communication bridge by receiving, coordinating, and following up on inquiries, requests, and information from the school community.

• Provide clear, accurate, responsive, and service-oriented communication through WhatsApp, email, telephone, and other communication channels.

• Prepare and distribute announcements, memos, letters, notifications, and other communication materials.

• Ensure information is communicated accurately, consistently, and in a timely manner.

• Coordinate and facilitate operational needs across units and departments.

• Support the administration of school facilities and infrastructure, including requests, data collection, documentation, and follow-up.

• Receive and record maintenance requests or facility issues, coordinate with the relevant team, and monitor their progress until completion.

• Support the administration and coordination of IT requests and issues, including recording requests, coordinating with the IT team, and monitoring resolution.

• Maintain accurate records, databases, documentation, and reports related to communication and facilitation activities.

• Support school events and activities by coordinating communication, facilities, maintenance, IT, and other operational requirements.

• Ensure requests and operational needs are properly documented and followed up according to the school's service standards.

• Perform other administrative and coordination tasks as assigned by the supervisor.

QUALIFICATIONS

• Minimum Diploma (D3) or Bachelor's Degree (S1) in Administration, Communication, Management, or a related field.

• Minimum 1 year of experience in administration, customer service, communication, school administration, or a related role.

• Excellent verbal and written communication skills.

• Strong interpersonal and coordination skills, with the ability to communicate effectively with diverse members of the school community.

• Strong administrative, documentation, and follow-up skills.

• Proficient in Microsoft Office/Google Workspace and familiar with digital communication platforms.

• Able to manage multiple requests and priorities in an organized and timely manner.

• Proactive, responsive, detail-oriented, and service-oriented.

• Able to work independently as well as collaboratively in a team.

• Experience in handling facilities, maintenance, or IT-related administration is an advantage.