Customer Expert (German Speaker)

If you have strong or fluent German and English communication skills and a passion for helping customers, we’d love to meet you!

 Job Location: Bali, Indonesia

Responsibilities

• Provide timely support to customers through phone, email and chat.

• Assist customers with basic technical issues using provided scripts and guidelines.

• Identify and escalate priority issues through the proper channels.

• Collaborate with the team to improve processes and overall customer experience.

Qualifications

• Minimum D3 or Bachelor’s degree from any major, fresh graduates are welcome!

• Willing to work in shifting schedule, including weekends, public holidays, and permanent night shift.

• Fast learner and able to work across multiple communication channels (email, chat, voice).

• Strong or fluent German and English communication skills (written & verbal) — will be tested.

• Preferably able to type at least 50 WPM — will be tested.