Staff Reservation - OTA

Key Responsibilities

• Manage reservations from OTA, direct booking, travel agents, corporate clients, and referrals.

• Ensure all reservation details are accurate, including guest information, dates, villa, rate, payment status, and special requests.

• Manage villa availability, OTA calendars, PMS/Smily, and prevent double booking/overbooking.

• Manage and monitor villa rates and pricing across all OTA platforms according to management strategy.

• Monitor and adjust pricing based on low/high/peak season, weekends, public holidays, Christmas & New Year, minimum stay, last-minute bookings, long stays, and occupancy/demand.

• Monitor dynamic pricing and revenue performance and identify opportunities to optimize rates and occupancy.

• Ensure rate changes are correctly updated across all platforms and conduct regular price and availability cross-checks.

• Manage OTA platforms including Airbnb, Booking.com, Agoda, Traveloka, Tiket.com, website/direct booking, and other channels.

• Handle guest inquiries, messages, cancellations, amendments, and reservation issues professionally.

• Coordinate with Villa Manager, Operations, Housekeeping, Concierge, Maintenance, Transportation, and Finance regarding reservations and guest requirements.

• Monitor payment status, outstanding payments, refunds, cancellation charges, and additional charges.

• Conduct proper shift handover and ensure all important reservation, pricing, and availability information is communicated accurately.

• Prepare regular reports on reservations, occupancy, revenue, booking sources, cancellations, payments, and villa availability.

Requirements

• Minimum 3 years of experience in Reservation, OTA, Revenue Management, Hotel, Villa, or Hospitality.

• Strong understanding of OTA platforms, pricing, rate management, and revenue optimization.

• Good command of English, both written and spoken.

• Experience with PMS/channel manager systems such as Smily is an advantage.

• Strong attention to detail, especially when handling rates and availability.

• Good analytical, organizational, and problem-solving skills.

• Proficient in Microsoft Excel / Google Sheets.

• Responsible, proactive, reliable, and able to work independently or as part of a team.

• Willing to work weekends and public holidays according to operational requirements.