Sales Manager (Tour Series & Mice)

Key Responsibilities

• Manage and oversee the overall daily operations of the branch.

• Develop and execute strategies to achieve sales, revenue, and profitability targets.

• Lead, supervise, coach, and evaluate branch staff to ensure strong individual and team performance.

• Monitor sales performance, operational expenses, customer satisfaction, and other branch KPIs.

• Drive sales of tour packages and other travel-related services.

• Build and maintain strong relationships with customers, corporate clients, travel partners, vendors, and suppliers.

• Identify new business opportunities and develop the local customer and corporate client base.

• Ensure excellent customer service and handle escalated customer inquiries or complaints professionally.

• Coordinate with tour operators, airlines, hotels, transportation providers, and other travel partners to ensure smooth service delivery.

• Ensure bookings, payments, documentation, and operational processes are completed accurately and on time.

• Ensure branch operations comply with company policies, SOPs, and applicable travel industry regulations.

• Prepare regular reports on branch sales, operations, team performance, customer feedback, and market developments.

• Work closely with Head Office and other departments to support company-wide business objectives.

Requirements

• Bachelor’s degree in Tourism, Hospitality, Business Administration, Management, Marketing, or a related field is preferred.

• Minimum 4–6 years of experience in the tour & travel, MICE, tourism, hospitality, or related industry, with previous managerial experience.

• Strong understanding of tour and travel operations, including tour packages, ticketing, hotel reservations, transportation, and customer handling.

• Proven experience in sales, business development, and achieving revenue targets.

• Strong leadership and people-management skills.

• Excellent communication, negotiation, and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Customer-oriented with a strong service mindset.

• Able to analyze branch performance and prepare management reports.

• Comfortable working in a target-driven and fast-paced environment.

• Proficient in Microsoft Office/Google Workspace and familiar with travel booking or reservation systems.

• Good command of English both written and spoken.

• Willing to work flexible hours when required by tour schedules and business operations