Sales Executive Freight Forwarder - Semarang - WFO (ID: 711444)

Job Description :

• Develop, manage and grow a portfolio of assigned customers across existing, lost and new accounts, in line with the country commercial strategy.

• Canvass cargoes and secure bookings for assigned trade lanes to achieve volume, revenue, lifting and customer growth targets.

• Identify new business opportunities, onboard new customers, update customer profiles and expand share of wallet from existing accounts.

• Respond to customer enquiries, rate quotation requests and commercial opportunities, including coordination with Trade / Pricing on rate requests and market competitiveness.

• Drive rate quotation follow-up and ensure commercial opportunities are converted into confirmed bookings.

• Coordinate push-pull opportunities, including FOB, cross-trade and tender business, with POL, POD and overseas offices to support booking conversion.

• Conduct regular customer visits, sales calls, account planning and business reviews to understand customer needs, strengthen relationships and identify growth opportunities.

• Promote ocean freight services, intermodal products, logistics solutions, digital solutions and value-added services in line with commercial strategy.

• Monitor market trends, competitor activities, customer requirements, trade developments and freight feedback to support pricing and commercial decisions.

• Maintain CRM updates, customer profiles, sales visit reports, opportunity pipeline, lead conversion status and sales KPI tracking.

• Work closely with Customer Service and other internal stakeholders if required, to ensure customer requirements are understood and handed over clearly for shipment execution.

• Participate in joint Sales and Customer Service reviews, including business reviews, service performance discussions, customer retention actions and recovery plans where required.

• Support commercial campaigns, sales projects, market reporting, lifting forecast inputs and management reporting as required.

• Manage more complex, strategic or relationship-sensitive customer accounts where stronger commercial judgement, cross-office coordination or senior customer engagement is required.

• Provide market, customer and account insights to support management in refining sales priorities, customer targeting and growth actions.

Job Requirement :

• Bachelor’s degree in Business, Marketing, Logistics, or a related field.

• Minimum 3–5 years of experience in B2B sales, preferably in shipping, freight forwarding, or NVOCC

• Proven track record in achieving sales targets and managing customer accounts.

• Strong skills in negotiation, rate/RFA management, and business development.

• Good understanding of shipping, logistics, and market trends.

• Strong communication, presentation, and relationship-building skills.

• Proactive, target-oriented, and able to work effectively with cross-functional teams.

• Good command of English, both written and spoken.

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