Retail Supermarket Manager (Lombok Area)

About Pepito

Pepito is a leading premium supermarket brand in Bali, established in 2001. We provide a wide range of high-quality local and imported products, fresh produce, groceries, and daily essentials to meet the needs of both local and international customers.

With a strong commitment to freshness, quality, and customer satisfaction, Pepito continues to grow its retail presence across Bali & Lombok. We are supported by a dedicated team and continuously strive to create an excellent shopping experience through strong operational standards, quality products, and outstanding customer service.

RETAIL SUPERMARKET MANAGER (LOMBOK AREA)

Key Responsibilities:

• Lead and manage daily supermarket operations to ensure smooth, efficient, and customer-focused store performance.

• Develop and monitor sales, operational, and service targets to achieve business objectives.

• Lead, coach, and develop the store team to improve productivity, performance, and customer service standards.

• Monitor merchandise availability, product display, stock accuracy, shrinkage, and inventory management.

• Ensure compliance with company policies, SOPs, safety standards, and operational procedures.

• Analyze sales performance and operational reports, and implement appropriate action plans to improve store results.

• Maintain high standards of cleanliness, store presentation, product quality, and customer experience.

• Coordinate with relevant departments including Merchandising, Supply Chain, HR, Finance, and Marketing to support store operations.

Qualifications:

• Minimum Bachelor's Degree in Business Management, Retail Management, or a related field.

• Minimum 5 years of experience in retail operations, with at least 2 years in a managerial or store management position.

• Experience managing supermarket, premium grocery, fresh market, or modern retail operations is highly preferred.

• Strong leadership, people management, problem-solving, and decision-making skills.

• Strong understanding of sales, inventory, merchandising, and retail operational processes.

• Target-oriented, analytical, proactive, and customer-focused.

• Excellent communication and interpersonal skills.

• Candidates who are currently based in Bali are highly preferred.

• Willing to work on a shift basis, weekends, and public holidays when required.