Reservation & Front Desk Staff

Reservation & Front Desk Staff

About us

Bali Padel Academy is a leading provider of padel facilities and training in Bali, Indonesia. We are dedicated to promoting the growth and development of this exciting sport, offering state-of-the-art courts, expert coaching, and a welcoming community for players of all levels. Join us and be part of the padel revolution in Bali!

Apply now to become our next Reservation Staff and Front Desk and be a part of the Bali Padel Academy team.

About the role

We are looking for a friendly and organised Reservation Staff and Front Desk Staff to join our team at Bali Padel Academy. This is a contract role based in Badung, Bali.

1.       For Reservation

What you'll be doing

1. Handle all incoming customer inquiries and bookings for our padel courts

2. Maintain and update the reservation system with court availability and booking information

3. Provide excellent customer service, responding to customer queries and resolving any issues in a timely manner

4. Assist with the coordination of court usage, including setting up equipment and ensuring the courts are ready for play

5. Support the wider team with administrative tasks as needed

2.       For Front Desk

What you'll be doing

1.       You will provide support in all guest service related functions and will be expected to keep up to date with information about BPA services about courts - game equipment, swimming Pool, sauna & ice bath & beverage as well as maintaining an up to date knowledge of our facilities, pricing and promotions in order to advise guests accordingly.

2.         Work closely Front Desk Agent & Public Attendant, regarding guest requirements to ensure that all guests’ needs and expectations are met throughout their time

3.       Promote BPA Links’ facilities tours for potential guests

4.       Ensure that the BPA facilities and guest areas are well maintained at all times

5.       Any other duties as directed by Operation Manager or other member of the management team

What we're looking for

1. Previous experience in similar role, ideally in the sports or fitness industry min. 1 year (1&2)

2. Excellent communication and interpersonal skills, with a friendly and professional demeanour (1&2)

3. Strong organisational abilities and attention to detail (1)

4. Familiarity with booking and reservation systems (1)

5. A passion for sports and a keen interest in padel (1&2)

What we offer

At Bali Padel Academy, we are dedicated to creating a positive and supportive work environment for our employees. In addition to a competitive salary, you will enjoy a range of benefits including:

1. Opportunity for growth and development within the company

2. Flexible work arrangements to maintain a healthy work-life balance

3. Access to our world-class padel facilities and training programs

4. Discounts on products.

5. A collaborative and inclusive team culture

6. BPJS

7. Contract compensation

8. THR