Reservation

Job Description

• Handle room reservations through phone, email, WhatsApp, and online booking platforms.

• Provide accurate information regarding room types, rates, availability, and hotel facilities.

• Process, confirm, modify, and cancel reservations according to hotel procedures.

• Coordinate with Front Office, Housekeeping, and Sales regarding guest reservations.

• Maintain accurate reservation records and update the reservation system.

• Handle guest inquiries professionally and ensure excellent customer service.

• Prepare daily reservation reports and monitor booking status.

Qualifications

• Minimum education: Diploma in Hospitality, Tourism, or a related field.

• Minimum 1 year of experience in hotel reservations or Front Office is preferred.

• Good communication skills in English, both written and spoken.

• Familiar with hotel reservation systems and online travel agents (OTA).

• Proficient in Microsoft Office and basic computer operations.

• Detail-oriented, organized, and able to work under pressure.

• Good interpersonal skills, professional attitude, and strong customer service orientation