Product Manager (Payment Experience)

Key Responsibilities

• Manage and develop Product team, including task allocation, quality review and performance management.

• Collect requirements from Business, Operations, Technology Support, Finance, Risk, Compliance and Customer Service.

• Identify the real problem behind each request and distinguish product needs from operational, configuration, training or technical issues.

• Maintain the local product roadmap and prioritize requirements based on user impact, business value, data, risk and implementation cost.

• Improve merchant and internal-user experience across onboarding, payment, transaction inquiry, refund, disbursement, settlement and reconciliation.

• Define and monitor key product metrics, including payment success rate, failure reasons, merchant activation, refund time, incident volume and product adoption.

• Use data and user feedback to identify problems, propose improvements and evaluate results.

• Work with local Technology Support to understand merchant integration issues, channel problems and recurring support cases.

• Report product performance, major issues, risks and recommended actions to the Head of Product.

Requirements

• At least 5 years of product management or product operations experience.

• At least 3 years of experience in Indonesia’s payment, fintech, banking, payment gateway, acquiring, e-wallet or disbursement industry.

• Previous team leadership or direct people-management experience.

• Good understanding of Indonesian payment products and transaction processes.

• Strong requirement analysis, product prioritization and problem-solving skills.

• Experience using product and operational data to support decisions.

• Able to work effectively with business, operations, technical, finance, risk and compliance teams.

• Strong written and spoken Bahasa Indonesia and English.

• Able to work independently with remote product and engineering teams.

Preferred Qualifications

• Experience working in payment industry

• Experience with Virtual Account, QRIS, bank transfer, e-wallet, payment gateway or disbursement products.

• Familiarity with SQL, BI dashboards, Jira, Confluence or similar tools.