Customer Service (Mandarin Speaker)

We are looking for a Customer Service (Mandarin Speaker) who is passionate about providing excellent customer service and has a good understanding of the payment industry. The ideal candidate should be fluent in Mandarin and able to respond quickly to customer inquiries while working in a fast-paced environment.

Responsibilities:

• Answer questions from Chinese customers regarding our products and services.

• Check and verify customer transaction statements.

• Communicate and coordinate with internal teams, including Product, IT, Legal, and Business teams, to resolve customer issues.

• Provide excellent customer service by addressing concerns and ensuring customer satisfaction.

• Maintain accurate records of customer interactions and transactions.

Requirements:

• Fluent in Mandarin (spoken and written).

• Passionate about customer service with a proactive and problem-solving mindset.

• Fast learner, experience in a payment company is a plus

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment.

• Experienced as a customer service representative is a plus.

• A good team player with a positive attitude.