Operations Specialist

Job Description:

• Receive, register and sort customer orders, coordinate with the customs clearance team, and synchronize all cargo status information.

• Responsible for vehicle scheduling and delivery arrangement, rationally allocate delivery resources to ensure on-time delivery.

• Track the whole process of cargo transit, warehousing, delivery and sign-off, and update logistics status in real time.

• Timely handle logistics exceptions such as traffic delay, cargo detention, vehicle shortage and cargo damage, complete problem closed-loop and reduce customer complaints.

• Sort out daily operation data including on-time delivery rate, vehicle fulfillment rate and abnormal orders, submit daily and weekly reports.

• Communicate with customers, drivers and local fleets for daily operation coordination and data verification.

• Cooperate with the customs clearance team to arrange cargo transfer after release, ensuring seamless logistics process.

Job Requirements:

• Minimum Diploma/Bachelor, logistics and international trade major is preferred, fresh graduates are acceptable.

• Good English skill is priority: basic English are acceptable. Fluent in Mandarin is a plus point.

• Proficient in computer and Excel.

• Familiar with Indonesian local delivery and fleet operation is preferred; freight forwarding working experience is a plus.

• Good at communication, problem solving, team oriented and analytical thinking.