Operations Excellence Specialist

Key Responsibilities:
• Handling and monitoring the operations of a E-Commerce Platform.
• Reviewing and improving the operational process to achieve higher efficiency.
• Creating and implementing operational policies and procedures to achieve higher effectiveness.
• Developing solutions for occurring issues and preventing them.
• Guiding internal and external stakeholders to understand every change and update made.
• Collaborating with the internal teams such as Product, Tech, Merchant Acquisition, and Business Development for smooth operations.
• Handling the Merchant & Clients lifecycle from onboarding to end-of-service.
• Ensuring customer’s expectation is met and maintaining high level of customer satisfaction.

Qualifications:
• Min. 1 years’ experience handling digital platform operations or similar roles (Experienced in E-Commerce Platform will be good).
• Experience onboarding merchants and clients, including providing training on how to use the platform.
• Good organization, management, and communication skills.
• Fluent in English (Speaking, Writing)
• Agile and able to multi-task.
• Good critical thinking and problem-solving skill.
• Good analytical skill.
• Able to work independently.