Online E-Commerce Executive

WE’RE HIRING — DIGITAL MARKETING & E-COMMERCE EXECUTIVE

We are looking for an experienced candidate in digital marketing and marketplace management to join our team.

Qualifications:

• Bachelor’s degree in Digital Marketing, Information Technology, or a related field.

• At least 2 years of experience in digital marketing and e-commerce.

• Experience managing paid advertising through Meta Ads, TikTok Ads, Google Ads, and marketplace advertising platforms.

• Familiar with managing Shopee, Tokopedia, TikTok Shop, and other marketplaces.

• Strong understanding of e-commerce operations, promotional strategies, and sales and advertising performance analysis.

• Active on social media, with a strong understanding of TikTok and Instagram marketing.

• Able to create video content and design promotional materials.

• Good communication skills, attention to detail, a proactive attitude, and a strong sense of responsibility.

Responsibilities:

• Respond promptly and accurately to customer enquiries across all marketplaces and provide clear product information.

• Process orders from Shopee, Tokopedia, and TikTok Shop and coordinate with the relevant teams.

• Check product availability and update stock levels across all marketplaces.

• Handle customer complaints and feedback, coordinating with the relevant teams to ensure resolution.

• Manage storefront layouts, product catalogues, photos, descriptions, prices, and product information to keep them complete and up to date.

• Upload new products to all marketplace platforms.

• Plan an annual promotional calendar covering Eid, Chinese New Year, and other events, including promotional designs, discounts, and campaign setup.

• Plan and execute marketplace and social media marketing strategies to increase traffic and sales.

• Create engaging video content and promotional materials for Instagram, TikTok, and Facebook.

• Manage and optimise digital advertising budgets and campaign performance.

• Send promotional updates to customers through available broadcast features.

• Prepare regular reports on sales, promotional results, and advertising performance.