Livestream Operations Specialist

About the role

We are seeking a Livestream Operations Specialist to support TikTok Shop livestream commerce for Indonesia and Malaysia. You will be the key contact for TikTok Shop Partners (TSPs), execute daily livestream sessions, coordinate creators, and run data reviews to ensure livestreams are delivered on schedule and at high quality, supporting livestream sales targets.

Key responsibilities

• Manage the day-to-day delivery of livestream sessions for Indonesia and Malaysia, including schedule follow-up, session preparation (product seeding confirmation, talk-track and props), on-air support, and on-site coordination

• Serve as the key contact window for TSPs; follow up on service providers' daily livestream execution (schedule, quality, issue feedback), collect and consolidate TSP weekly/monthly reports, and track issue resolution

• Support scheduling, cooperation follow-up, and content collection for local creators and streamers; maintain the creator availability calendar

• Produce daily/weekly livestream reports (GMV, GPM, viewership, engagement rate, conversion rate); participate in review sessions, consolidate action items, and track implementation

• Support the execution of major campaigns (11.11, platform sales events), including traffic-placement follow-up, product seeding confirmation, and campaign pacing reminders

• Align livestream schedules and requirements with content, performance marketing, and merchandising teams to ensure smooth execution

About you

• 1-3 years of experience in livestream commerce or e-commerce operations; TikTok Shop livestream experience is a strong plus (Shopee livestream or China livestream experience is also relevant)

• Familiarity with TikTok livestream fundamentals (pre-stream preparation, live room control, talk-track pacing, post-stream review)

• Proficient in Excel/PPT; able to independently produce daily/weekly livestream reports (GMV, GPM, conversion, and other KPIs)

• Working proficiency in English (for liaising with Indonesia/Malaysia TSPs and creators); Mandarin proficiency is a plus (for communicating with the China HQ team)

• Experience in Southeast Asia (Indonesia, Malaysia) livestream commerce is preferred; experience in beauty & personal care, FMCG, or cross-border e-commerce is a plus

• Strong execution, attention to detail, and ability to manage multiple tasks in parallel; good communication and coordination skills

• Hands-on experience in live-room hosting/floor control; experience supporting major platform campaigns